Who we are
Data controller
Home Entertainment Hire ("we", "us", "our") is the data controller
for personal data collected through this website
(heh.co.im) and our hire booking process.
We are a family-run business based on the Isle of Man, delivering
entertainment equipment hire island-wide.
This policy is written to align with the UK General Data
Protection Regulation (UK GDPR), the Data Protection Act 2018,
and equivalent Isle of Man data protection standards.
What we collect
Personal data we process
When you request a booking or contact us, we may collect:
- Name
- Email address
- Phone number
- Delivery address and postcode
- Occasion / event type and any notes you provide
- Hire details (package, dates, nights, estimated price)
- Technical data needed for security (e.g. IP address, browser type, and anti-abuse tokens) when you submit a booking
We do not take card payments on this website, so we do
not collect payment card details online.
Why we use it
Purposes and lawful bases
We use your data to:
-
Handle booking requests - process enquiries, hold
dates, arrange payment and delivery
(lawful basis: contract / steps prior to contract)
-
Contact you about your hire - by phone, email or
WhatsApp where appropriate
(lawful basis: contract)
-
Run and secure the website - prevent spam, abuse
and fraud
(lawful basis: legitimate interests)
-
Keep business records - accounts, insurance and
legal obligations
(lawful basis: legal obligation and/or legitimate interests)
We will not sell your personal data. We do not use your booking
data for unsolicited marketing unless you have asked us to stay
in touch for that purpose.
Sharing
Who we share data with
We only share personal data when necessary, for example with:
-
Our IT / website support (currently including
VG Digital Solutions for technical support and booking
notifications), under confidentiality obligations
-
Email and hosting providers that process data
on our behalf to run the site and deliver internal booking
alerts
-
Professional advisers or insurers where needed
for claims or legal advice
-
Authorities if required by law
Booking request emails are sent to our business inbox
(hello@heh.co.im and may be copied to our
technical support address for operational reasons. These are
not customer marketing emails.
Transfers & storage
Where data is stored
Booking information is stored securely on our web hosting
systems and in our business email. If any provider stores data
outside the UK/EEA, we will ensure appropriate safeguards are in
place (such as UK adequacy regulations or standard contractual
clauses) where required.
Your rights
UK GDPR rights
You have the right to:
- Access your personal data
- Ask us to correct inaccurate data
- Ask us to erase data in certain circumstances
- Restrict or object to certain processing
- Data portability (where applicable)
- Withdraw consent where we rely on consent
To exercise your rights, email
hello@heh.co.im. We may need
to verify your identity before responding.
If you are unhappy with how we handle your data, you can contact
us first. You also have the right to complain to the relevant
supervisory authority. For UK GDPR matters this is the
Information Commissioner’s Office (ICO)
(ico.org.uk.
On the Isle of Man, the
Information Commissioner is the local authority
(inforights.im.
Security
How we protect data
We take appropriate technical and organisational measures to
protect personal data, including access controls on booking
storage, anti-abuse checks on the booking form, and limiting
access to business systems. No method of transmission over the
internet is completely secure, but we work to keep your
information safe.
Cookies
Cookies and similar technologies
We use a small amount of essential browser storage so the booking
form works. See our
Cookie Policy for details and your
choices.
Children
Children’s data
Our services are aimed at adults arranging hires (including for
children’s parties). We do not knowingly collect personal data
directly from children under 13 via this website. If you believe
we have, please contact us and we will delete it.
Updates
Changes to this policy
We may update this Privacy Policy from time to time. The
"Last updated" date at the top will change when we do.
Please check this page periodically.
Questions?
hello@heh.co.im